Can you guarantee delivery by a certain date?

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Because of the nature of supply in the Japanese hobby industry, and the numerous factors that affect shipping times, we cannot make promises about when a certain item will reach you. Nevertheless, if you have a certain delivery date that you'd like to meet, try the following. It should work in almost all cases:

First, count backward on your calendar from the date you need to have the item. To determine the number of days to count back, start with the maximum number of days shown in our shipping times article for the type of shipping you will be using. Then, add two weeks (14 days) to that. For example, if you're going to use SAL shipping, you would add 6 weeks + 2 weeks for a total of 8 weeks. Therefore, in this case, you would count 8 weeks back from the date you need to have the item. Make a note of the date you reach by counting backward.

Second, if today's date is still before the date you reached by counting backward, then go ahead and place your order as usual using the shopping cart system on our web page. If not, it's unlikely that we can get the item to you in time, even if it is currently in stock.

Third, when today's date is the date calculated in the first step, check the stock status of the item on our Online Order Status System.

Fourth, if the kit is shown as available (including "low" or "very low") then use the Online Order Status System to request shipping of available items. Under normal circumstances, the item should reach you in time.

Please note that even if you take these precautions before ordering, HobbyLink Japan cannot guarantee delivery of an item by or before any particular date; once an item has left our warehouse, delivery times are out of our control. We appreciate your understanding in this matter.

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