Shipping Policies

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We will process your order for shipping and charge you for the merchandise and shipping when you choose Ship Now for in-stock items, and when pre-ordered or backordered items come in and you have requested Ship Now at the time of order. For Private Warehouse items, we will charge you for the shipping costs when you request a shipment, or when an item has been in Private Warehouse for longer than 60 days, at which time it will automatically ship. (On rare occasion, at our discretion we may require prepayment for a high-value preorder item. If this is the case, we will contact you in advance.) Backordered items will remain on order until you cancel them yourself, or we become convinced that an item will not be available for the forseeable future and cancel it ourselves. You will be informed in an email from us if this happens. 

If the size of any one item in your order prevents the use of Standard International Shipping (when requested), we will ship your order by another method, depending on where you live, at our sole discretion. Orders that have a merchandise value of 15,000 yen or more will always be shipped by an insured, trackable express method, such as EMS. All additional costs related to changes in your shipping class for any of the reasons above will be charged to you. 

Please understand that there may be limits to the size of packages that can be shipped. These limits may be set by your country's post office, or it may be physically impossible to ship many large items in one box.  In such cases, your order may have to be shipped in more than one box; we reserve the right to do so if necessary, and apologize for any inconvenience.

We will attempt to combine separately-placed Ship Now orders if they are placed within a few hours of each other, or if they were ordered at different times (maybe even months apart) but happen to come into stock at the same time. Orders will not be combined if placed with different shipping methods. NOTE: If you absolutely do not want your orders to be combined, please select Private Warehouse, so that you can control the contents of shipments yourself.

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Comments

  • Avatar
    Patrick Wickham

    I've had a paypal invoice which I've paid today. It says that my shipping level hasn't been determined, because no one has asked me yet. I want the cheapest rate please.