How do I cancel an order?


We ask that customers place orders only for merchandise they are sure they want to buy, and keep cancellations to a minimum. Orders which have not been paid for can be cancelled within reason. However, orders in shipping processing can unfortunately not be cancelled.

We recommend seeing our cancellation policy for full details about cancellations.

If your order has not been billed:

  • Use My Account to find your order, and then follow the instructions on the screen.

If your order has a payment error:

  • First, please ensure that payment will not clear on your order. Then, contact us for a customer service representative to cancel your order.

If payment has cleared on your order:

  • Private Warehouse orders: Please see our cancellation policy, and contact us for assistance with a return.
  • Ship Now orders: Cancellations are unfortunately not possible. However, we can accept a return once your merchandise reaches you. Please see our returns policy for more information.


Have more questions? Submit a request