Canceling Orders


We ask that customers place orders only for merchandise they are sure they want to buy, and keep cancellations to a minimum. If a cancellation is absolutely necessary, here's how to proceed:

  • If your order has not yet entered payment processing, just use My Account to call up your order, and then follow the instructions on the screen.
  • If your order has already entered payment processing, please contact our customer service team to have the order cancelled.
  • If your order has already been paid for, the shipping process is largely automated and cannot be cancelled. Within 10 days of receiving your order, please contact our customer service team to arrange an authorized return of any unwanted items in saleable condition.

Private Warehouse paid items are already paid for, so they cannot be "cancelled." These are handled instead as returns. See here for details on our Private Warehouse returns policy.

While we accept customers' cancellations of all or part of their order at any time prior to payment processing, we ask that you keep cancellations to a minimum by avoiding heat-of-the-moment orders and making sure that you really want something before you click the "Add to Cart" button. Overstocks due to customer cancellations affect our ability to offer great prices, so this is in everybody's interest! We reserve the right to limit or close the accounts of customers who abuse the cancellation policy, or abandon shippable orders without submitting payment. Once an order is sent, it cannot be cancelled, although it can be returned in saleable condition. 

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