Like any reputable mail-order company, HobbyLink Japan only charges customers for their orders when items are in stock and actually preparing to ship or become visible in your Private Warehouse. So even if you place a preorder for merchandise that has not yet been released, we won't charge your credit card via PayPal or your PayPal account (if you have a billing agreement in place) until it can be shipped. Please note that you will be charged or billed immediately for any in-stock items you order whether you choose Ship Now or Private Warehouse.
IMPORTANT NOTICE ABOUT LATE PAYMENTS: As any business does, we expect our customers to make payments in a timely manner when their order is ready. If more than seven days pass from the time we alert a customer to a payment issue without the problem being resolved, and without contact from the customer, that order as well as all of the customer's outstanding orders will be canceled, and their account as well as any related accounts may be disabled. We ask that customers who are having a temporary payment problem contact us as quickly as possible to work out a solution and avoid cancellation of their orders.
NOTICE ABOUT SHIPPING ADDRESS: Orders will be shipped to the address you register in your HLJ account, not the address you have registered in your PayPal account. Be sure the address you have registered with us is the one you want your packages sent to. You can check and change your address in My Account.