As long as your billing details are set up correctly, all payments are charged within 24 hours of an item becoming available for your order. If for some reason payment is not available at that time, payment is expected within 3 days from the time we first attempted to charge you.
We understand that sometimes life gets in the way -- maybe you need to add money to your bank account or call your credit card company to approve a transaction. In these cases, we can allow up to 7 days for your payment to clear, but we ask that you contact us as quickly as possible to let us know about the situation.Otherwise, if 7 days pass from the time we first attempted to charge you, with no payment and no contact from you, that order and all of your open (unbilled) and billed but unpaid orders will be cancelled. Your HLJ account, and any related HLJ accounts, will also be disabled until you contact us again. If you are having a temporary payment problem, please contact us as quickly as possible to prevent these penalties.
In extreme circumstances, we may be able to work with you on an extended payment deadline. Exceptions are made on a case-by-case basis, however. Please contact us if an extension is absolutely necessary, and we'll be happy to review your case.
Please understand that customers who routinely request extensions and fail to meet the extension deadline may be denied future extensions.
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