2019/2020 Winter Holiday Operating Schedule

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It’s that time of the year again! We will be taking some days off for the New Years holidays in Japan and wanted to be sure to keep you in the loop. All dates below are in JST.

 

Shipping Schedule:

Friday, December 20th through Saturday, December 28th: Shipping as usual

Sunday, December 29th through Friday, Jan 3rd: No shipping

Starting Saturday, Jan 4th: Shipping as usual

 

Shipping Notes:

  • You will still be able to create shipments while we are away and we will push to get everything out as soon as possible once we resume operations.
  • FedEx will have a special pickup from our warehouse on Saturday, December 28th for any last-minute hobby needs.

 

Customer Support Schedule:

Friday, December 20th through Friday, December 27th: Customer Support as usual

Sunday, December 29th through Sunday, Jan 5th: Limited Customer Support

Starting Monday, Jan 6th: Customer Support available as usual 

 

Customer Support Notes:

  • You are welcome to contact us anytime during the holidays, but please understand that support will be extremely limited and we will need more time than usual to get back to you.
  • There are helpful articles in our Help Center that should cover most issues, so we invite you to take a look if you have any issues.

 

Thank you very much for your patience and understanding over the holidays. We hope you have a wonderful end of the year and an amazing start in 2020!

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