Our customer support team will be operating on a limited schedule during the 2023 Golden Week Holidays here in Japan between May 2rd and May 5th.
Orders can be placed as usual during Golden Week, and full customer support will resume on May 8th after the weekend.
On May 3rd through May 6th packages handled by Japan Post (EMS, AIR, Surface) and Yamato (HLJ Quick Pack) will ship, while FedEx and DHL will not be operating at full capacity between May 3rd and May 7th. However, we at HLJ will be here preparing your packages to go out first thing on the next business day! Please feel free to order as normal and we will ship orders out first come first serve.
Please find the full Golden Week Calendar for HLJ's Customer Service below:
|May 2 (Tuesday)||Limited Customer Support|
|May 3 (Wednesday)||Limited Customer Support|
|May 4 (Thursday)||Limited Customer Support|
|May 5 (Friday)||Limited Customer Support|
Please find the full Golden Week Calendar for shipping services below:
|HLJ Small Pack||✖||✖||✖||✖||✖||〇||✖||✖||✖||✖||✖||✖|
|HLJ Quick Pack||〇||〇||✖||〇||〇||〇||✖||✖||〇||✖||〇||〇|
〇: Normal business day
△: Limited Service
✖: No Service
Thank you for your patience during the holidays. We hope our fellow hobbyists in Japan and all around the world have a great week!