Holiday Shipping and Customer Service Information 2020

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It’s that time of the year again! We will be taking some days off for the New Years holidays in Japan and wanted to be sure to keep you in the loop. All dates below are in JST.

 

Shipping Schedule:

Thursday, December 24th through Tuesday, December 29th: Shipping as usual

Wednesday, December 30th through Thursday, December 31st: Limited shipping of orders going out by Japan Post (EMS, AIR Small Packet, AIR Parcel).

Friday, January 1st through Sunday, January 3rd: No shipping, however we will have staff present to prepare shipments for when shipping does resume, and will notify you once your package has been prepared.

Starting Monday, January 4th: Shipping as usual and we will be catching up on shipments throughout that week in the order in which they were placed.

 

Shipping Notes:

  • You will still be able to create shipments during the brief period when couriers are not in service, and we will prepare them for pickup. Once shipping operations resume, we will push to get everything out as soon as possible.
  • In Stock 3-5 Days products will likely take longer than usual to come into stock to fill your order.

 

Customer Support Schedule:

Thursday, December 24th through Tuesday, December 29th: Customer Support as usual

Wednesday, December 30th through Monday, January 4th: Limited Customer Support

Starting Tuesday, January 5th: Customer Support available as usual 

 

Customer Support Notes:

  • You are welcome to contact us anytime during the holidays, but please understand that support will be extremely limited and we will need more time than usual to get back to you.
  • There are helpful articles in our Help Center that should cover most issues, so we invite you to take a look if you have any issues.

 

Thank you very much for your patience and understanding over the holidays. We hope you have a wonderful end of the year and an amazing start in 2021!

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