I've Been Charged for an Unprocessed Order


If you see a charge from HobbyLink Japan on your account but haven't received confirmation of your payment, please check your spam folder to ensure that our emails aren't being flagged as spam. The emails will be sent from orders@hlj.com

You can also view the status of your orders by logging into your account and going to the My Account section. Please note that we only charge our customers after their orders have been processed.


If you still think there's an inappropriate charge on your account, please contact us with your order number and a brief explanation of the issue. We'll be happy to investigate the matter.

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