Terms & Conditions of Use

Follow

By creating an account and placing an order at HLJ.com, you agree to the following terms and conditions of use for our website. Please be sure to read this information carefully before ordering with us.

Sections:

  1. Account & Order Ownership
  2. Payment
  3. Authorization to Charge the Customer
  4. Store Credit
  5. Shipping Policies
  6. Product Availability
  7. Returns
  8. Refunds
  9. Cancellations
  10. Per-Customer Limits
  11. Payment Disputes & Chargebacks
  12. System Manipulation
  13. Product Descriptions
  14. Sales & Promotions
  15. GoInterPay Payment Processing Provider

1. Account & Order Ownership

By creating an account on HLJ.com, you are responsible for

  • Maintaining the confidentiality of your HLJ account and password
  • Restricting access to your HLJ account
  • All activities that occur under your HLJ account and password
  • Cancelling any open (unbilled) orders that you no longer wish to purchase

Customer accounts and orders on HLJ.com are the sole property of the registered account holder, and are not to be sold, loaned, or otherwise transferred to another party or HLJ account. To do so will be grounds for the cancellation of all orders, and the closure or termination of their HLJ account (and any related HLJ accounts) without notice.

HLJ accounts are intended to be one per person. Customers may not hold accounts at both https://hlj.com and https://hlj.co.jp at the same time. At our discretion, HLJ customer accounts may be limited to one per household.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders without notice.

Return to top

2. Payment

The yen price at the time you place an order is the price you will be charged. Due to international exchange rate fluctuations, prices in your preferred currency may change from the time you place an order to the time you are actually charged for it. The yen price does not change.

If you pay by PayPal Billing Agreement in a limited currency, PayPal will handle the exchange to Japanese yen. There may be a fee for this through PayPal or your credit card company. (Please see this chart to see if your preferred currency is limited.) Please consult with PayPal or your credit card company for details.

 If you pay by PayPal Billing Agreement in Japanese yen, PayPal will process the transaction. There may be a fee for this through PayPal or your credit card company. Please consult with PayPal or your credit card company for details.

If you pay by PayPal Billing Agreement in available currency (see this chart), by credit card, or by another payment method via GoInterpay, you will pay directly in your selected currency. GoInterpay does not charge customers any additional fees for payments processed via their service. However, it’s possible that your bank or credit card provider could still charge a fee based on your currency selection on our website, and your payment method’s currency. Please consult with your credit card company for details. 

On rare occasions, at our discretion we may require prepayment for a high-value preorder item. If this is the case, we will contact you in advance.

Return to top

3. Authorization to Charge the Customer

Placing an order through our web site is your permission to us to bill and ship (or bill and hold in your Private Warehouse) the items you order. We do not require any additional approval to charge your registered payment method prior to shipping or warehousing, even if the final amount to be charged, including shipping costs, has not been confirmed with you. We will charge or bill you immediately for all in-stock items, which will then either be shipped or warehoused based on your order handling method.

If we alert you of a payment problem and more than seven days pass without the problem being resolved, and without contact from you, that order and all of your open (unbilled) orders will be canceled. Your HLJ account, and any related HLJ accounts, may also be disabled. If you are having a temporary payment problem, please contact us as quickly as possible to prevent these penalties.

Return to top

4. Store Credit

HobbyLink Japan store credit is valued in Japanese yen, and is for exclusive use with orders at https://www.hlj.com

Store credit automatically applies to your next payable transaction(s) with us. We are not able to apply store credit to a particular order or item that is not the next paid transaction. Unused store credit does not expire, and cannot be exchanged for a cash refund. Store credit cannot be transferred from one HLJ account to another. Your store credit history and balance can be seen in the My Account system (accessible by clicking "My Account" on the top right of pages on https://www.hlj.com).

Bonus store credit may occasionally be offered as an incentive in special sales, subject to the terms of the sale. Bonus store credit is earned when the special sale item ships. After the special sale item ships, the bonus store credit will appear in your HLJ account within 24 hours.

 Return to top

5. Shipping Policies

When your order handling method is Ship Now we will process your order for shipping and charge you immediately for the merchandise and shipping costs for in-stock, on-site items. When preordered, offsite, or backordered items in Ship Now orders become available, we will process those items for shipping and charge you for the merchandise and shipping costs at that time.

We will attempt to combine separate Ship Now orders if they are placed within a few hours of each other, or if they were ordered at different times but happen to come into stock at the same time. Ship Now orders will not be combined if placed with different shipping methods.

If you absolutely do not want your orders to be combined, please select Private Warehouse, so that you can control the contents of shipments yourself.

When your order handling method is Private Warehouse, we will charge you for the shipping costs when you request a shipment, or when an item enters automatic shipping.

If the size of an item in your order prevents the use of SAL Small Packet shipping, we will ship your SAL Small Packet order by another method, depending on where you live, at our sole discretion. This policy also applies to Registered SAL Small Packet class.

Orders that have a merchandise value of 15,000 yen or more will always be shipped by an insured, trackable express method, such as EMS. All additional costs related to changes in your shipping method for any of the reasons above will be charged to you.

There may be limits to the size of packages that can be shipped. These limits may be set by your country's post office, or it may be physically impossible to ship many large items in one box. In such cases, your order may have to be shipped in more than one box. We reserve the right to ship your order in multiple packages if necessary.

A package’s delivery is complete when the package is delivered to the shipping address you provided for it in your HLJ account. HobbyLink Japan is not responsible for anything that may happen to a package or its contents after it was delivered to the shipping address you provided. Any use of third-parties or reshippers is at the risk of the customer.

Return to top

6. Product Availability

Items placed in the Shopping Cart are not held for you. An order is not placed until you complete the checkout process. Items only remain in the Shopping Cart for about 12 hours, and may be removed from the Shopping Cart as stock status changes. This will be reflected once you click "Checkout."

After you place an order, backordered items will remain on order until you cancel them yourself, or we become convinced that an item will not be available for the foreseeable future and cancel it ourselves. You will be informed in an email from us if this happens.

Stock statuses advertised on third-party websites do not necessarily reflect the current stock status of an item. When conflicting stock statuses are shown between third-party websites and HLJ.com, the HLJ.com stock status takes precedence.

Return to top

7. Returns

Requests for returns, for any reason, must be received within 10 days of delivery to be considered.

  • Returns of Unwanted Items

Merchandise must be in like-new condition with all parts and components present, packed exactly as packed by the manufacturer, and without damage to the outer package. Opened "blister pack," "blister card," or sealed "blind box" merchandise that cannot be opened without cutting or tearing the package or its seal cannot be returned.

If the above conditions are met, we will authorize the return and will refund you in full for the merchandise costs when we receive the returned items. However, we cannot refund the original shipping cost or any return shipping costs.

  • Returns of Damaged or Defective Items

Damaged or defective items must be returned to us as directed by our customer support team to be refunded as an authorized return. If these conditions are met, we will refund you in full for the merchandise costs, the original shipping cost, and any return shipping costs.

Damage to product packaging or boxes are not considered product damage. We are only able to consider returns in cases of damage or defects of the actual merchandise itself.

We reserve the right to reject claims of manufacturing defects on items in cases of obvious user abuse.

  • Packages Returned by the Post Office or Courier

A package returned to us by the post office as undeliverable or unclaimed, or a package refused by the addressee for any reason, is not an authorized return. As such, it may not be eligible for a refund of the cost of merchandise, at our discretion.

The cost of shipping will never be compensated in the case of a package returned to us by the post office as undeliverable or unclaimed, or a package refused by the addressee for any reason.

If your package has incurred freight charges for its return to us, you are responsible for reimbursing us for those charges.

Returned international packages cannot be reshipped within Japan, and returned domestic packages cannot be reshipped internationally.

Return to top

8. Refunds

For cash refunds within 60 days of the date payment was made to HLJ, we will provide refunds in the currency and payment source originally used to complete the transaction or, if the customer prefers, as store credit in yen, at the current day’s exchange rate. Accepting a refund as store credit would avoid any fluctuations in exchange rates.

After 60 days, or for reimbursement of a payment made to an entity other than HLJ (such as for return shipping costs), we will refund in yen by the customer’s choice of PayPal or store credit, at the current day’s exchange rate.

Store credit may be issued as a refund for a returned or defective item, or for a Private Warehouse item that is returned to stock, or in lieu of a cash refund if a cash refund to your original payment source has been unclaimed, refused, or unable to be sent.

HLJ does not cover any fees charged by your credit card company or PayPal when processing refunds. All such fees are the sole responsibility of the customer.

HobbyLink Japan is not able to provide any form of monetary compensation for orders that are cancelled without payment for any reason -- including but not limited to manufacturer cancellations, shortage of stock, or delays in release dates.

 Return to top

9. Cancellations

  • Preorder & Open Order Cancellations

While we accept customers' cancellations of all or part of their order at any time prior to billing (this can be done in My Account), we ask that you keep cancellations to a minimum.  Overstocks due to customer cancellations affect our ability to offer great prices, so this is in everybody's best interest!

Cancellations are permanent, and cancelled items or orders cannot be reinstated. Customers will need to place a new order for cancelled items they still wish to purchase. If cancelled items are no longer available, HobbyLink Japan is unable to make them available again under any circumstance.

We reserve the right to limit or close the accounts of customers who abuse the cancellation policy, or abandon shippable orders without submitting payment.

Once a paid order enters shipping processing, it cannot be cancelled, but can be returned as described in our Returns section above.

  • Private Warehouse Cancellations

Private Warehouse items can be returned as long as they have not entered shipping processing.

Returns requested within 10 days of the date the item entered payment processing are eligible for a 100% refund. Such refunds may be returned to the original payment source, or as HLJ store credit, at the preference of the customer.

Returns requested after more than 10 days have passed since the original payment date are subject to a 15% restocking fee. Such refunds can only be provided as HLJ store credit.

If a Private Warehouse item enters automatic shipping and payment is not received for the shipment, the item will be cancelled and returned to stock, and the customer will receive 85% of its cost as store credit.

Return to top

10. Per-Customer Limits

If an item has a per-customer limit, that limit will be stated on the item's page or in the shopping cart. We ask that you respect these limits.

A per-customer order limit of one per customer means you can only order a total of one. If you already ordered one, and the item becomes available for sale again with a per-customer limit of one, please do not order it again; you have already ordered the limit.

If an item has a per-customer limit, the limit will be enforced. Any customer attempting to manipulate our system to place orders so that the total quantity is beyond the stated limit may have their orders cancelled and their account (as well as any related accounts) locked or terminated without notice.

In the event that we receive less stock than was ordered, at the discretion of our order department a per-customer limit may be applied or lowered further to help as many customers as possible acquire the item.

 Return to top

11. Payment Disputes & Chargebacks

HobbyLink Japan is committed to customer service and will promptly address any customer claims as detailed in our Terms and Conditions. Because we're committed to helping you, under no circumstances should you ever contact your credit card company or PayPal to dispute charges from HobbyLink Japan.

We will solve all genuine customer service problems through refunds, reshipments, discounts or whatever else it takes to reach a fair solution to the problem, and that's our promise! But we will need to hear from you if a problem has occurred.

HobbyLink Japan vigorously contests any PayPal or credit card disputes or chargebacks filed by customers. Customers who have filed such disputes or chargebacks may be blacklisted from using our service, meaning we will accept no further orders from them.

Return to top

12. System Manipulation

Any user found to be manipulating or attempting to manipulate any system feature or process, through any means of their own, third-party software, or any other method, may have their orders cancelled and their HLJ account (as well as any related HLJ accounts) locked or terminated without notice, at our sole discretion.

 Return to top

13. Product Descriptions

We always try to be as accurate as possible on our website. However, we do not warrant that product descriptions or other content of this site are accurate, complete, current, or error-free.

 If a product offered by us is not as described, please contact us as soon as possible. If you have any questions about the nature of an item that are not addressed on our website, you are responsible for asking us before you purchase the item. If you have not asked us before purchasing and the item is not what you expected, the only solution is an authorized return as described above.

 We reserve the right to remove or edit content without notice.

 Return to top

14. Sales & Promotions

If a campaign on HLJ.com has rules that differ from these Terms & Conditions, the campaign’s rules will take precedence.

Return to top

15. GoInterpay Payment Processing Provider

HobbyLink Japan now offers payment processing through GoInterpay, a trusted service provider that allows you to pay in your local currency by a variety of payment methods, including several credit cards and PayPal.

In addition to the convenience and comfort of paying in your preferred currency, in an array of new payment methods, we believe GoInterpay's processing to be more economical for our customers than any of our previous payment processors.

Our customers in these countries will see prices displayed on HLJ.com in both their preferred currency and yen. Prices in HLJ order e-mails are displayed in yen, but you will be charged in your preferred currency by the payment method you selected, at the exchange rate utilized by the payment provider at the day/time the transaction is completed. Your credit card statement or PayPal statement will show the name “GoInterpay,” “GIP,” or “Calforex” as the recipient, instead of HobbyLink Japan.

Return to top 

SHOPPER-FACING TERMS

(a)  Payment Processing: HobbyLink Japan ("Supplier") provides international payment processing and order fulfillment through its designated service provider, Calgary Foreign Exchange Ltd. (doing business as GoInterpay) ("GoInterpay") as the Merchant-of-Record. When placing an order through Supplier, your order will be processed using GoInterpay checkout and payment processing services, and you acknowledge and agree that: (a) your payment transaction will be processed via GoInterpay, not Supplier, and (b) upon successful verification and authentication by GoInterpay of payment information provided by you, GoInterpay will accept the transaction, and purchase the products from Supplier for the sole purpose of reselling such products to you at a price equal to the amounts presented to and agreed-upon by you. GoInterpay will provide the merchant or Supplier with its own payment information to purchase the products you have ordered, and GoInterpay will resell such products to you and bill the payment information you have provided. GoInterpay acquires flash title to the products when the products exit the jurisdiction of Supplier. After GoInterpay purchases and takes title to products from the the Supplier to fulfill an order you have placed, you take title from GoInterpay before the products enter the jurisdiction that you have designated as your address for delivery. All items purchased from GoInterpay are made pursuant to a shipment contract. In the event of any disparity or inconsistency between the terms of any shipment contract or order fulfilment terms, the terms of this agreement shall prevail to the extent required to resolve the disparity or inconsistency.

(b)  Billing. If you provide a credit card as your tender type, your credit card will be billed by GoInterpay, and charges to your account will be accompanied by the descriptor “GoInterpay” (or such other descriptor as GoInterpay may deploy), which denotes the GoInterpay system, and that GoInterpay is the supplier whose products you have purchased through GoInterpay. If you paid using your PayPal account, charges to your account will be accompanied by the descriptor “MERCHANT VIA GOINTERPAY” (or such other descriptor as GoInterpay may deploy). In either case, you will only be billed by GoInterpay after your products have been received and processed. In the event of the receipt of any parcel from Supplier containing only part of an order, GoInterpay will process the products received, and will only bill for an amount commensurate with the price of the products therein, pro-rated amounts for shipping. Notwithstanding the foregoing, in the event of an order being fulfilled by Supplier in multiple parcels, unless expressly consented to by you, in no instance will the aggregate amount billed to you by GoInterpay exceed the total amount presented at the time of order placement by you. If there is a technical error in the GoInterpay system which processes or accepts a transaction at an exchange rate which is manifestly off-market, that transaction shall be void.

Return to top

 

Have more questions? Submit a request

Comments