Help Center Quick SearchKnowledge base
General Information
Announcements
- ★ [8/13/2018-8/15/2018] Possible shipping delays
- ★ GST collection on orders to Australia
- ★ TKT10732 Transformers Encore God Fire Optimus Prime / Convoy Quality Control Issues
- ★ NOTICE: Regarding Shipping to France, Spain, Netherlands, Ukraine, Algeria, and Gibraltar
- ★ NOTICE: HLJ Customers in Mexico
- ★ NOTICE: SAL Shipping Delays to Greece, Czech Republic, Brazil, Peru, Bahrain, and Kenya
Account Information
For New Customers
- About HobbyLink Japan
- The Checkout Process
- Availability of Items
- Shipping from Japan
- Import Duty and Tax
- Pricing
Terms and Conditions
General FAQ
- Where is HLJ located?
- Does HLJ have a wishlist feature?
- Do I have to pay sales tax?
- Do I have to pay import tax?
- How do I change my name?
- How do I change my shipping country?
Shopping With HLJ.com
Products
Order Status & Changes
Stock Status
- In Stock
- In Stock: Orders usually filled within (time frame)
- Low Stock
- (Month) Restock
- (Month) Release (Preorder)
- Backordered
Shopping FAQ
- How can I see prices in my currency?
- How do I know if an item is available?
- When will my backordered items be in stock?
- When do preorders start for an item?
- Can you give me more information about an item?
- What does it mean if stock status changes after I've ordered an item?
Payments
Payment Methods
Payment Problems
Payment FAQ
- When will I pay for my order?
- How do I use store credit?
- How do I change my payment method?
- I can't find your payment page. How do I pay for my order?
- How do I change my currency?
- How can I use my PayPal balance to pay?
Shipping
Shipping Methods
- Shipping Methods Overview
- Shipping Methods by Country
- Standard International Shipping (usually ships by SAL)
- Standard International Registered Shipping (Registered SAL)
- Express International Shipping (usually ships by EMS)
- Standard International Shipping (SAL Parcel)
Handling Methods
Shipping Problems
- I can't see the shipping cost before I order
- There is a problem with my tracking information
- Items are missing from my package
- I received the wrong items
- My order shipped without authorization
- My order was damaged in shipping
Shipping FAQ
- How much will shipping cost?
- Which handling method should I use?
- How long does shipping take?
- When will you ship my order?
- Can you extend my Private Warehouse timer?
- Do you ship to my country?
Technical Issues
Troubleshooting
- I placed an order but have not received confirmation
- No shipping options in Private Warehouse
- My browser is having trouble with your site
- Where are my e-mails?
- Payment Problem Notices
- I can't log in to my account
