Knowledge base
General Information
Announcements
- ★ Sponsorship Program (For Events & Online Reviewers)
- ★ 12/28/2018 NOTICE: Japan Holiday Shipping Break
- ★ Notice: Shipping Delays to Canada
- ★ 04/26/2019 Japan Holiday Shipping Break and Server Upgrade
- ★ GST collection on orders to Australia
- ★ NOTICE: Regarding Shipping to France, Spain, Netherlands, Ukraine, Algeria, and Gibraltar
Account Information
For New Customers
Terms and Conditions
General FAQ
- Where is HLJ located?
- Do I have to pay sales tax?
- Do I have to pay import tax?
- How do I change my name?
- Do your prices include shipping costs?
- Do your prices include tax or customs fees?
Shopping With HLJ.com
Products
Order Status & Changes
Stock Status
See all 9 articlesShopping FAQ
- How can I see prices in my currency?
- When will my backordered items be in stock?
- When do preorders start for an item?
- Can you give me more information about an item?
- What does it mean if stock status changes after I've ordered an item?
- Can I combine my orders?
Payments
Payment Methods
Payment Problems
Payment FAQ
- When will I pay for my order?
- How do I use store credit?
- How do I change my payment method?
- I can't find your payment page. How do I pay for my order?
- How do I change my currency?
- How can I use my PayPal balance to pay?
Shipping
Shipping Methods
- Shipping Methods Overview
- Shipping Methods by Country
- Standard International Shipping (usually ships by SAL)
- Standard International Registered Shipping (Registered SAL)
- Express International Shipping (usually ships by EMS)
- Standard International Shipping (SAL Parcel)
Handling Methods
Shipping Problems
- I can't see the shipping cost before I order
- There is a problem with my tracking information
- Items are missing from my package
- I received the wrong items
- My order shipped without authorization
- My order was damaged in shipping
Shipping FAQ
- How much will shipping cost?
- Which handling method should I use?
- How long does shipping take?
- When will you ship my order?
- Can you extend my Private Warehouse timer?
- Do you ship to my country?
Technical Issues
Troubleshooting
- I placed an order but have not received confirmation
- No shipping options in Private Warehouse
- My browser is having trouble with your site
- Where are my e-mails?
- Payment Problem Notices
- I can't log in to my account