General Information

Announcements

• ★ GST collection on orders to Australia
• ★ NOTICE: Regarding Shipping to France, Spain, Netherlands, Ukraine, Algeria, and Gibraltar
• ★ NOTICE: SAL Shipping Delays to Greece, Czech Republic, Brazil, Peru, Bahrain, and Kenya

Account Information

• Updating Your Account Information
• Ordering from Hlj.co.jp
• How do I become a wholesale customer?
• Account Suspension

For New Customers

• About HobbyLink Japan
• The Checkout Process
• Availability of Items
• Shipping from Japan
• Import Duty and Tax
• Pricing

See all 7 articles

Terms and Conditions

• Terms & Conditions of Use
• Privacy Policy
• Cookies Policy
• Copyright

General FAQ

• Where is HLJ located?
• Does HLJ have a wishlist feature?
• Do I have to pay sales tax?
• Do I have to pay import tax?
• How do I change my name?
• How do I change my shipping country?

See all 15 articles

Shopping With HLJ.com

Products

• ★ About Pre-Owned Items
• Replacement or Broken Parts
• Product Suggestions
• Magazine Bonus Items
• Food Ingredients & Allergens

Order Status & Changes

• Order Status
• Making Changes to Your Order
• Returns & Refunds

Stock Status

• In Stock
• In Stock: Orders usually filled within (time frame)
• Low Stock
• (Month) Restock
• (Month) Release (Preorder)
• Backordered

See all 9 articles

Shopping FAQ

• How can I see prices in my currency?
• How do I know if an item is available?
• When will my backordered items be in stock?
• When do preorders start for an item?
• Can you give me more information about an item?
• What does it mean if stock status changes after I've ordered an item?

See all 18 articles

Payments

Payment Methods

• Accepted Payment Methods
• Available Currencies
• Paying with Reach
• Promotional Codes

Payment Problems

• Transaction does not appear on credit card statement
• I've been charged for an unprocessed order
• I’ve been double-charged for an order

Payment FAQ

• When will I pay for my order?
• How do I use store credit?
• How do I change my payment method?
• I can't find your payment page. How do I pay for my order?
• How do I change my currency?
• How can I use my PayPal balance to pay?

See all 11 articles

Shipping

Shipping Methods

• Shipping Methods Overview
• Shipping Methods by Country
• Standard International Shipping (usually ships by SAL)
• Standard International Registered Shipping (Registered SAL)
• Express International Shipping (usually ships by EMS)
• Standard International Shipping (SAL Parcel)

See all 10 articles

Handling Methods

• Ship Now
• Private Warehouse

Shipping Problems

• I can't see the shipping cost before I order
• There is a problem with my tracking information
• Items are missing from my package
• I received the wrong items
• My order shipped without authorization
• My order was damaged in shipping

See all 7 articles

Shipping FAQ

• How much will shipping cost?
• Which handling method should I use?
• How long does shipping take?
• When will you ship my order?
• Can you extend my Private Warehouse timer?
• Do you ship to my country?

See all 23 articles

Technical Issues

Troubleshooting

• I placed an order but have not received confirmation
• No shipping options in Private Warehouse
• My browser is having trouble with your site
• Where are my e-mails?
• Payment Problem Notices
• I can't log in to my account

See all 8 articles