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Knowledge base
General Information
Announcements
- ★ Update Regarding Airmail Small Packet to USA and Australia
- ★ Holiday Shipping and Customer Service Information 2022
- ★ Shipping Availability by Country During the Coronavirus Outbreak
- ★ Important information about your Private Warehouse
- ★ Frequently Asked Questions Regarding the Coronavirus Situation
- 2022 Japanese Golden Week Holidays Service Schedule
Account Information
For New Customers
Terms and Conditions
General FAQ
- For customers having trouble with pricing and currency displays
- Shipping from your Private Warehouse
- Where is HLJ located?
- Do I have to pay sales tax?
- Do I have to pay import tax?
- How do I change my name?
Shopping With HLJ.com
Products
Order Status & Changes
Stock Status
See all 9 articlesShopping FAQ
- How can I see prices in my currency?
- When will my backordered items be in stock?
- When do preorders start for an item?
- Can you give me more information about an item?
- What does it mean if stock status changes after I've ordered an item?
- Can I combine my orders?
Payments
Payment Methods
Payment Problems
Payment FAQ
- When will I pay for my order?
- How do I use store credit?
- How do I change my payment method?
- I can't find your payment page. How do I pay for my order?
- How do I change my currency?
- How can I use my PayPal balance to pay?
Shipping
Shipping Methods
- ★ HLJ Quick Pack
- ★ Surface Parcel
- Countries With Lower DHL Rates
- Shipping Methods Overview
- Shipping Methods by Country
- Standard International Shipping (usually ships by SAL)
Handling Methods
Shipping Problems
- Surface Parcel is Slow and/or Missing. There Are No Updates on Tracking for my Package
- FedEx is requesting a TSCA or other form. What do I do?
- I can't see the shipping cost before I order
- There is a problem with my tracking information
- Items are missing from my package
- I received the wrong items
Shipping FAQ
- New Requirements for Shipments to South Korea (PCCC)
- How much will shipping cost?
- Which handling method should I use?
- How long does shipping take?
- When will you ship my order?
- Can you extend my Private Warehouse timer?
Technical Issues
Troubleshooting
- I placed an order but have not received confirmation
- No shipping options in Private Warehouse
- My browser is having trouble with your site
- Where are my e-mails?
- Payment Problem Notices
- I can't log in to my account