Knowledge base
General Information
Announcements
- ★ 100,000 Yen Big Giveaway - Ship to Win!
- ★ [2020-08-14]Japanese Summer Schedule Information
- ★ Temporary Stoppage of Japan Post services to the USA plus additional countries.
- ★ Shipping Availability by Country During the Coronavirus Outbreak
- ★ Important information about your Private Warehouse
- ★ Temporary Stoppage of Service for FedEx Economy Packages in some areas/Addition of FedEx Priority
Account Information
For New Customers
Terms and Conditions
General FAQ
- For customers having trouble with pricing and currency displays
- Shipping from your Private Warehouse
- Where is HLJ located?
- Do I have to pay sales tax?
- Do I have to pay import tax?
- How do I change my name?
Shopping With HLJ.com
Products
Order Status & Changes
Stock Status
See all 9 articlesShopping FAQ
- How can I see prices in my currency?
- When will my backordered items be in stock?
- When do preorders start for an item?
- Can you give me more information about an item?
- What does it mean if stock status changes after I've ordered an item?
- Can I combine my orders?
Payments
Payment Methods
Payment Problems
Payment FAQ
- When will I pay for my order?
- How do I use store credit?
- How do I change my payment method?
- I can't find your payment page. How do I pay for my order?
- How do I change my currency?
- How can I use my PayPal balance to pay?
Shipping
Shipping Methods
- Countries With Lower DHL Rates
- Shipping Methods Overview
- Shipping Methods by Country
- Standard International Shipping (usually ships by SAL)
- Standard International Registered Shipping (Registered SAL)
- Express International Shipping (usually ships by EMS)
Handling Methods
Shipping Problems
- I can't see the shipping cost before I order
- There is a problem with my tracking information
- Items are missing from my package
- I received the wrong items
- My order shipped without authorization
- My order was damaged in shipping
Shipping FAQ
- How much will shipping cost?
- Which handling method should I use?
- How long does shipping take?
- When will you ship my order?
- Can you extend my Private Warehouse timer?
- Do you ship to my country?
Technical Issues
Troubleshooting
- Private Warehouse Information Display Error
- I placed an order but have not received confirmation
- No shipping options in Private Warehouse
- My browser is having trouble with your site
- Where are my e-mails?
- Payment Problem Notices