General Information

Announcements

• ★ 8/26/2016: Notice to customers in China
• ★ 8/08/2016: New site search has launched!
• ★ 8/05/2016: Notice to customers in Brazil

Account Information

• Changing Your Email Address
• Changing Your Shipping Address
• Changing the Name on Your Account
• How do I become a wholesale customer?
• Ordering from Hlj.co.jp
• Account Suspension

For New Customers

• About HobbyLink Japan
• How to Order
• The Checkout Process
• Pricing
• Paying in Japanese yen
• Shipping from Japan

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Terms and Conditions

• Account and Order Ownership
• Authorization to Charge the Customer
• Shipping Policies
• Returns, Refunds, & Cancellations
• Per-Customer Item Limits
• Problem Resolution

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Shopping With HLJ.com

Products

• Replacement or Broken Parts
• Special Ordering
• Magazine Bonus Items
• Can you guarantee mint-condition item packaging?
• Can you give me more information about an item?

Order Status & Changes

• Adding Items to an Order
• Combining Orders
• Canceling Orders
• Changing or Canceling a Processing Order
• What is an open order?
• What is a processing order?

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Availability

• How do I know if an item is available?
• When will my backordered items be in stock?
• An item has disappeared from your site!
• When do preorders start for an item?

Stock Status

• In Stock
• In Stock: Orders usually filled within (time frame)
• Low Stock
• (Month) Restock
• (Month) Release (Preorder)
• Backordered

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Payments

Paying for an Order

• How much do I pay, and when?
• When will I be billed?
• Is it safe to send my credit card information?
• How do I get a promotional code?
• How do I use my promotional code?

Payment Methods

• PayPal Payments
• PayPal Service by Country
• Paying Through PayPal Without a Credit Card
• Paying by Credit Card Without a PayPal Account
• Paying by MasterCard, VISA, JCB, or other credit or debit card
• Paying with PayPal's "Bill Me Later" (PayPal Credit)

PayPal Billing Agreements

• What is a PayPal Billing Agreement?
• Do I already have a PayPal Billing Agreement?
• Creating a PayPal Billing Agreement
• Payment Problem Notices
• Cancelling a PayPal Billing Agreement

Payment Problems

• Late Payments
• I can't change my payment method
• I've been charged for an unprocessed order
• Transaction does not appear on credit card statement
• I'm being asked to pay, but I've already paid for my order

Shipping

Shipping Methods

• Express International Courier (usually ships by FedEx)
• Express International Shipping (usually ships by EMS)
• Standard International Registered Shipping (Registered SAL)
• Standard International Shipping (usually ships by SAL)
• Shipping for Customers in Japan
• Shipping Insurance

Ship Now & Private Warehouse

• All About Ship Now (a.k.a. Ship When Available)
• All About Private Warehouse
• Which is better for me, Ship Now or Private Warehouse?
• Private Warehouse 60-Day Limit
• Shipping Private Warehouse items
• Can I add items to my Private Warehouse shipment?

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Shipping FAQ

• How much will shipping cost?
• How long does shipping take?
• When will you ship my order?
• How can I track my SAL shipment?
• Can you guarantee delivery by a certain date?
• Shipping To An Address Other Than Your Own

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Shipping Problems

• There is a problem with my tracking information
• Items are missing from my package
• I received the wrong items
• My order shipped without authorization
• My order was damaged in shipping
• My package is missing

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Technical Issues

Troubleshooting

• My browser is having trouble with your site
• Where are my e-mails?
• My payment link is missing
• No shipping options in Private Warehouse
• I placed an order but have not received confirmation
• I can't log in to my account

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Error Messages

• PayPal Error 10417