For requests for missing or broken parts or pieces in model kits and other products as received from HobbyLink Japan, please contact us within 10 days of receiving your order. We'll do our best to get the replacement parts, or whatever it takes to make your item whole again!
When writing in, please describe the problem as clearly as possible (including parts and runner (sprue) numbers when known), and also include photos that clearly illustrate what the problem is.
Please note that at this time we cannot accept orders for parts in general, but only for parts that arrived broken or missing in items received from HobbyLink Japan within the last 10 days.
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