Items are missing from my package

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There are several possible reasons for this:

  • The item may not have been shipped because of a backorder or discontinuation. For numerous reasons, we do not include invoices or packing lists in our packages. Please double-check the shipping notice e-mail sent from our order department detailing exactly what was shipped to you.

  • Small items (photo-etched parts sets, etc.) may have been put inside the box of another kit, or between the pages of a magazine for shipping (this is done to help protect them from damage enroute).

  • Your order may have been shipped in more than one box, but all the boxes have not yet arrived (boxes shipped together by the postal service frequently arrive on separate days, in some cases as much as one to two weeks apart!).

  • The decals or other small items may be stuck to the inside of the box or the assembly instructions (this happens all the time, especially if it's a small decal sheet).

Please inspect your order carefully one more time. If you are sure that we have made an error in your shipment, please go ahead and contact us.

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