The FedEx Economy/Priority rate shown is the estimated cost to ship the item via Federal Express Economy or International Priority service. If FedEx service is not available to your country, DHL may be substituted.  

Shipping Time: FedEx Economy usually takes on average between 4-6 business days, while Priority usually takes 2-5 business days.

When shipping via FedEx or DHL, be sure to include your phone number with your address for a smooth experience.

Helpful Hint: Unlike the post office, FedEx shipping fees are calculated by volume, not weight. This makes them particularly reasonable for small, heavy packages, such as books, and for large, bulky shipments, compared to the postal service's rates. Be sure to compare estimates for the various available shipping methods! Shipments by FedEx can be tracked on FedEx's web site.  NOTE: FedEx cannot ship to PO Box, APO, FPO or other military addresses.

If you need to change your address on a FedEx package that has already shipped, we can contact FedEx and request an address change, but FedEx will charge us 1,200 yen. So you can change the address of an already shipped package, but it will cost you 1,200 yen to do so.

CUSTOMERS IN EUROPE: Please be aware that FedEx may charge a customs handling fee, and that your country's Customs Office will probably charge separate import fees and taxes. These may come as a bill arriving a week or more after you receive your package. For all shipping methods there may also be fees charged by other organizations working with your country's post office. You are responsible for paying these fees.

CUSTOMERS IN CANADA AND SOUTH AMERICA: Your country's Customs Office and/or your local FedEx office may require special handling fees in addition to customs fees for imported items, which may be charged prior to or after delivery. You are responsible for paying these fees. 

CUSTOMERS IN THE USA: Please be aware that the US Customs Office may require a TSCA form or other documentation from you for shipments including ink or some non-toxic paints (such as Gundam Markers). Customs will supply the documents and instructions on how to fill them out, and there is no charge. 

In all cases, you are responsible for paying customs fees and for providing any and all documents required by Customs. Failure to pay fees or provide documents may result in the package being sent back to us, and you will be responsible for paying the additional fees and charges for the return shipment (which are often much more expensive than the original shipping cost). FedEx shipments may also be discarded. Discarded shipments are not eligible for refunds.

Have more questions? Submit a request