Before you send us email, please check for the answer to your question in the articles here in our Help Center. The answers to most questions that customers send us are explained here. Please, take the time to check these pages!
Please do not send the same message to more than one address! This will not speed our reply, or get us to notice your message faster. Rather, it almost always creates confusion about the handling of your question or problem and can delay things or worsen the situation.
Please note that we get a lot of email, and no matter how hard we try, next-day replies are not always possible. We only answer mail on business days, so messages that reach us late Friday or on weekends may not be answered until early the next week. Though it may take a short time, we do answer all email sent to us about problems or questions not answered here.
If you need to contact us, please:
Sign in to your HLJ account to...
- Change, cancel, or request shipment of an order
- Change or correct your e-mail or shipping address, or payment information
- Retrieve a lost password
- Check anything about your order's status
Use the contact form to...
- Report trouble related to the shipment or delivery of an order
- Ask questions about our service not answered in our FAQ
- Ask questions or make suggestions about individual products (please include the product code if possible)
- Send comments, problems or questions related to our web site
- Send comments or suggestions about website content (product descriptions, other text, etc.)
Write to us at dealers@hlj.com to...
- Ask questions about purchasing from us at wholesale prices
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