Shipping Insurance


We don't offer separate insurance to be purchased and applied to shipments. However, several of our shipping methods include insurance up to a certain package value for no additional charge.

SAL/Air Registered: Insured for up to 16,000 yen

SAL Parcel: Insured for 8,620 to 21,710 yen (varies depending on package weight)

EMS: Insured for up to 20,000 yen

Surface Parcel: Insured for up to 10,000 yen

DHL Express and FedEx Economy: Insured for up to 19 SDR per kilogram of actual weight

If you need to file a claim for one of these insurance options, please first contact your courier or post office directly.

Have more questions? Submit a request