I’ve been double-charged for an order


If you've received an email from us confirming payment on an order you believe was already paid, please first confirm the following:

  • That you are not confusing separate orders (please check the unique order number)
  • That your original order was not accidentally duplicated or split, causing items ordered at the same time to be charged separately
  • That your recent payment is not for the shipping charge on an order with the merchandise cost already paid (note: shipping charges will be separate from merchandise charges on Private Warehouse orders)
  • That the one of the invoices on your account is not actually an authorization prior to the actual transaction.

If you still believe you have been charged twice for an order, please contact us from your HobbyLink Japan associated email address, with your HLJ order number, and we'll be happy to investigate for you!

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