There is a problem with my tracking information

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If your tracking information shows that your package is in "Retention," or if your tracking information has not updated in a long time, you'll need to contact your local post office. This status typically means that your package is being held for Customs inspection or other reasons. Retrieving your package from the post office is the sole responsibility of the customer. HobbyLink Japan cannot contact your post office for you.

Please contact your post office for:

  • Information about Customs fees
  • Information regarding retained packages
  • Inquiries regarding any tracking status update

Please only contact us if:

  • Your post office is requesting documentation from us in order to release your package
  • Your post office is unable to locate your package
  • Your post office is sending your package back to us
  • You need HobbyLink Japan to file a formal investigation for you
    (HobbyLink Japan must wait a minimum of 30-90 days, depending on the shipping method, before filing for an investigation)
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