My Password Doesn't Work


If you're having trouble logging into your HLJ account, don't worry. We're here to help you get back in. First, if you can't remember your password, please use our Forgot Password function. This will send a confirmation code to the email address you used when registering your account. 

Please check your inbox for an email titled HobbyLink Japan Reset Password. Use the code from this email to verify your identity and enter a new password.

We require that passwords be at least 8 characters long and that they contain at least three of the following conditions:

  • An uppercase letter
  • A number
  • A symbol
  • A lowercase letter
  • Under 20 characters long

If you still cannot log in:

If you are using any browser plug-ins, such as an ad blocker, you may encounter some issues with our website. In this case, please disable any plug-ins, clear all cookies and cache from your browser, and try refreshing the page. 

If you are still experiencing difficulties, please don't hesitate to contact us with the details. Our team is always here to help you get back into your HLJ account as quickly and easily as possible.

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