Why Wasn’t My Gundam Order Filled?



We’d like to explain how our rolling preorders work for Bandai Hobby kits, particularly the popular Gunpla (Gundam Plastic Model) kits. Our goal is to provide a fair and transparent system that allows enthusiasts like you to secure your desired kits. In this article, we will explain our process and address any concerns you may have.


Constant Availability and Reproductions:

Unlike many other companies, Bandai Hobby is committed to continuously reproducing older kits, allowing fans to revisit their favorite models. To accommodate this unique approach, we maintain a continuous order list. This means that you can join the queue at any time and have the opportunity to secure the kits you desire.


Fairness and Scalper Prevention:

To ensure fairness for all our customers, we keep a per person limit on Bandai Hobby related items, but choose not to close preorders before the products’ release. This means that you can place a preorder at any time to join the queue. The strict limits per person for popular items are in place to prevent scalpers and resellers from dominating our queues, while allowing the earlier orders to be filled first. Our aim is to provide genuine fans with an equal opportunity to obtain their desired kits.


Challenges with Supply and Material Shortages:

In light of the recent global situation, manufacturers in China and Japan have been experiencing material shortages which began around the COVID-19 pandemic which still affects international supply line problems. These challenges impact the quantity of kits we receive from Bandai. Consequently, we often have limited visibility regarding the exact number of kits until shortly before they arrive. Despite these obstacles, our dedicated products department works tirelessly to secure as many kits as possible, ensuring that you receive your orders promptly.


No Charges until Confirmation:

To offer you flexibility and peace of mind, we do not charge for preorders or backorders on Bandai Hobby products until the items physically arrive in our warehouse and are confirmed as available for immediate shipment. This approach allows you to explore alternative options without any financial risk. Should you find the kits elsewhere or change your mind, you have the freedom to cancel your order at any time.


So When Will My Order Be Filled?

We understand that one of the most important questions you may have is regarding the timeline for fulfilling your order. While we strive to provide accurate estimations, the nature of our rolling preorder system and the challenges with supply and material shortages make it difficult to provide exact dates.


The upside, however, is that you are not charged for your order until the items physically arrive in our warehouse and are confirmed as available for immediate shipment. This gives you the flexibility to explore other options or make changes to your order if necessary. We believe in transparency and want to ensure that you have a hassle-free experience.


If you have any questions or concerns about the availability of stock or the status of your order, our dedicated customer support team is here to assist you. You can reach out to them through our preferred communication channels, and they will provide you with the most up-to-date information regarding your specific order.


Rest assured that we are committed to fulfilling your order as soon as possible. Our team is working diligently to secure the kits you desire, and we appreciate your patience.

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