What should I do if my package is lost?


First, please see expected delivery times and missing package trace times. This will give you a good idea of how long a package normally takes to arrive, and how long we have to wait before we can assist in locating your package.

If you've waited the full time listed in the missing package trace table, please read through our page about missing packages carefully. This page details some additional steps to take to check on the status of your package, and includes important information about how we can help.

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