Customers in most countries will usually have to pay some import duty and possibly other fees. Any customs fees would be charged by your government, not by HobbyLink Japan. Your post office should be able to give you the details on the conditions under which customs fees are charged.
Duty and fees vary greatly from country to country. However, advantages in our selection and prices in most cases mean it's still cheaper to buy from HLJ and pay duties than to search locally.
Please note that any customs duties and fees are the responsibility of the customer, and are not included in the cost of shipping.
Failure to pay fees or provide documents requested for importation will result in the package being sent back to us.
Customers in the USA
There are no taxes, duties or tariffs on the import of hobby products or toys into the USA. You will not pay any extra to buy from us.
If you order ships by FedEx, you may be required by Customs to submit a free TSCA form for some ink-related items, however. Please see our Shipping Methods Overview page for more details.
Customers in Mexico
Mexican Customs may require something called a "Sanitary Permit," which must be obtained and provided by the customer.
The full value of your purchase will be displayed on your package’s shipping label, and all packages will be marked as commercial shipments. There are no exceptions. False customs declarations are a crime, and so HobbyLink Japan cannot comply with requests to undervalue or mislabel packages.
FedEx Customs Bills
When FedEx imports your products for you, you may owe import duties and other taxes on that delivery depending on where you live. Unlike the post office, FedEx does not force you to pay those fees before they'll give you your package. Instead, they pay them for you, and then bill you later. This bill will need to be paid to FedEx, just as you'd pay the post office or their delivery agent for import duties or other taxes on delivery.