Account Suspension

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Your account and ordering privileges may be suspended due to nonpayment of an invoiced order, abuse of our ordering or cancellation policies, committing a PayPal chargeback, or other reasons.

If your account has been suspended and you would like to continue using our service, please contact us as soon as possible to discuss your situation.

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Comments

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    Vcchowzjc

    My account has been suspended for 3 days and I have submitted numerous requests for a follow up in order to solve the problem but so far no contact from HLJ. I believe it should be a easy one to fix. Could somebody help me out?

  • Avatar
    Aaron Miller

    Hello, Vcchowzjc -- We apologize for the wait in reply to your message(s). We do our best to address new messages as quickly as possible, however, response time can vary due to business hours, office closures (weekend & holiday), and volume of e-mail received. We experienced an increase in mail volume last week, which may have slowed our replies, but have noted that one of our agents is now in contact with you regarding this issue. We sincerely appreciate your patience and understanding.