Dear Customer,
Due to recent changes in international shipping regulations for the United States, we will temporarily stop offering several shipping methods to the US. This includes services from FedEx, DHL, and some Japan Post options (Surface and Airmail), as well as our HLJ Quick Pack and HLJ Small Pack services. Only EMS shipping will remain available for shipments to the US.
These changes will start on Monday, April 21 at 12:00 p.m. (JST) / Sunday, April 20 at 11:00 p.m. (EST). If you wish to use any of the affected shipping methods, please submit your shipment request before this time. These services will still be available for other countries.
The EMS Shipping method offered by Japan Post will continue to be offered to the US. We will also offer EMS shipping at discounted rate starting from the 21st of April at 12:00 JST until May 9th. We highly recommend our US customers utilize this shipping method to ship during this period of suspension.
The recent tariff-based changes to US shipping are causing a number of problems for international retail, but given the current uncertainty regarding tariff amounts per region and how they will be applied by various shipping companies, there is a large potential for unnecessary additional expense to the customer, so we have decided to temporarily suspend these options.
We will also be altering our terms and conditions to further emphasize this existing point: 'The customer is solely responsible for all additional duties applied to packages as a result of international shipping regulations in the recipient's country. HLJ shall not be responsible for any additional duty or related charges imposed by these regulations.’
This is an unfortunate situation and we can understand that the suspension of these shipping methods will be disappointing for some customers in America. We hope that the situation surrounding US tariffs will improve and that we will be able to offer these options again in the near future and will resume these options for the US when it becomes possible. Until this time, we are happy to continue providing EMS shipping to America to fulfill your hobby needs.
We greatly appreciate your continued support during this time,
Kind regards,
HLJ Team
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