Dear Valued Customers,
We are currently experiencing a system issue that may have caused duplicate charges for some payments made today after approximately 3:00 PM (JST).
Our team is actively investigating the cause of this issue with our payment provider and working to resolve it as quickly as possible.
As a precaution, we have temporarily paused shipments and/or order fulfillment to prevent any further payment issues.
What this means for you:
- If you placed an order after 3:00 PM (JST), please check your payment method for duplicate charges.
- Any duplicate charges will be fully refunded. No action is required on your end at this time.
We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this.
If you have any urgent concerns, please feel free to contact our customer support team.
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