Updating Your Account Information

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Customer information (shipping name, address, phone number, payment method) is account-wide. Any changes made to your customer information will apply to every order, except those for which you’ve received a shipping notice.

This article explains:

Changing Your Name

Your HLJ account is intended for your own use. As a result, we're afraid it is not possible to change the name on your HLJ account.

We cannot currently change the name in your shipping address to that of another package recipient, either. If you need to ship to someone else, please use the My Account system to change the second line of your address to “c/o” and that person’s name. This is an internationally recognized format for shipping recipients.

If your name contains a typo, includes an accented character, or has legally been changed since you registered with us, please contact us for case-by-case assistance with your account.

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Changing Your Address

Just log in to My Account and select the link for updating your shipping address.

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Please note that HobbyLink Japan manages only one shipping address at a time per customer. If you need a shipment sent to a different address than usual, please change your address. After you receive your shipping notice for that order, you can safely change your address back without affecting the shipment.

After an order has been shipped by any method other than DHL or FedEx, it is not possible to change its shipping address. To receive your package, please make arrangements with your local post office. After an order has been shipped by DHL or FedEx, the package can be rerouted for a fee. Please see our shipping methods overview for details.

Please be sure to enter your address using the English alphabet (A-Z). Accented characters and characters from other languages, such as Chinese, may not display properly and could result in your package being returned to us.

Customers residing in Japan may use Japanese characters for their addresses.

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Changing Your Email Address

Just log in to My Account and select the link for updating your e-mail address.

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Please note that HobbyLink Japan manages only one e-mail address at a time per customer. To avoid confusion and aid in customer identification, we recommend that you use a single email address with us for as long as you can. Please be sure to use the same email address you registered for your HLJ account whenever you need to contact us.

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