First, please be sure to read our Terms & Conditions of use. By placing an order with us, you’re agreeing to these terms -- so it’s important to understand our policies before you order.
All orders must be placed through our website, https://hlj.com. We cannot accept orders by email, postal mail, or fax.
When you're ready, click the Add to Cart button next to an item you’d like to purchase. When you're finished shopping, open your Cart.
1. View your shopping cart
Here, you can make quantity changes to your item, remove items, and view shipping estimates. When you’re ready to check out, click the orange Checkout button on the right.
2. Sign in or create a new account
Here you will find login options for existing customers and new customers. If you already have an account, just enter your email address and password. If you’re a new customer, click the orange Continue button to create an account with us.
All orders must be placed through a registered customer account. We currently do not offer a guest checkout or alternate login options (Google, Facebook, etc.).
3. Create an account (new customers) or confirm your account details (existing customers)
If you already have an account with us, please double-check your account details here.
If you are a new customer, you’ll need to fill in the form provided to continue with the checkout. After you’ve completed the form, click Continue.
4. Shipping preferences
On this page, your order is separated into items that are currently in stock (shippable items), and items that are preorders or waiting for stock (non-shippable items).
If you select Ship When Available (Ship Now), select your preferred shipping method.
Your personal details will be shown in the “Ship To” box on the left. Confirm that this information is up-to-date before continuing. You can click “Change” at the bottom to update any inaccurate details.Once you’ve confirmed your account and order details, click Continue.
5. Payment method
On this page, choose your preferred payment method. The payment method you select here will apply to all future payments in your account. Payment methods are account-specific, not order-specific. If you need to change your payment method again later, you can do so from your My Account page.
6. Review & place order
On this page, your full order details are shown. Carefully review your order, and make any necessary changes. Your order will not be received until you click the Place Order button.
Because payments are processed within 24 hours for in-stock items, it’s important to make sure your order is correct before clicking the Place Order button. If you need to make changes to an order after it’s been placed, limited options are available so we urge you to check and double-check your order details, first.
When you’re ready, click Place Order to complete your order. Do not click the button more than once or you may accidentally place your order twice.
7. Thank you for your order!
At this point, we have received your order. Your order will not appear in your account right away; please allow us a few minutes to process your order. We will send an Order Confirmation or Order Acknowledgement to you by email once your order is in our system. At that point, your order will also appear in your account.
New customers: You will receive a Welcome to HobbyLink Japan email once we have processed your new account. Until then, you might not be able to log in. Once you receive your welcome message, your account is active and you can log in.
If you don’t see this screen after clicking the Place Order button, it’s possible that we did not receive your order. This can sometimes happen due to unreliable internet connections or browser conflicts. Please wait to receive an order email from us. If you do not receive an email within 1-2 hours, you may want to contact us to check on your order.