The Checkout Process


First, please be sure to read our Terms & Conditions of use. By placing an order with us, you’re agreeing to these terms -- so it’s important to understand our policies before you order.

All orders must be placed through our website, We cannot accept orders by email, postal mail, or fax. 

When you're ready, click the Add to Cart button next to an item you’d like to purchase. When you're finished shopping, open your Cart.

1. View your shopping cart


Here, you can make quantity changes to your item, remove items, view shipping estimates, and select your handling method.

On this page, your order is separated into items that are now available for shipping, and items that are waiting for stock (preorders, offsite items, etc.).

If any of your items are now available for shipping, choose an order handling method for those items: Ship Now or Private Warehouse. All items which are waiting for stock will be automatically set to Private Warehouse. (Once those items are available you will be able to choose your shipping method and have them shipped as soon as you like.)

We recommend setting your currency now from the dropdown bar at the bottom of the site. This will ensure a smooth checkout process in your preferred currency.


When you’re ready to check out, click the blue Proceed to checkout button on the right.

2. Create New Customer Account (New customers only)


If you are a new customer, you’ll need to fill in the form provided. Please note that passwords must be under 20 characters long.

After you’ve completed the form, click Create an account. You'll need to confirm your account using the link sent to your email address before you can log in and continue placing your order. 

Existing customers will need to log in if they haven't already. Once logged in, you'll move directly to Step 3.

3. Finalizing Your Order


Here, you’ll select your preferred shipping address, or create a new address. If you selected Ship Now as your handling method, you’ll also select your shipping method here.

The details of your order will be shown in the Order Summary box on the right. Order Summary displays the entire contents of your order, and how much you will be charged now. Now available for shipping displays what items are in stock and will ship out immediately if Ship Now is selected. Waiting for stock displays what items are pending fulfillment. Items in this section will automatically processed as Private Warehouse orders.

If you chose Ship Now as the handling method for your in stock items, you can choose a shipping method under the Shipping Method section. Please click here for more information on shipping methods HLJ provides.

4. Payments


In this section, choose your preferred payment method. The payment method you select here will apply to all future payments in your account, and any orders currently in payment processing. Payment methods are account-specific, not order-specific. If you need to change your payment method again later, you can do so from your HLJ account.

Carefully review your order details in the Order Summary on the right and make any necessary changes. Because payments are processed within 24 hours for in-stock items, it’s important to make sure your order is correct before clicking the Place order button. If you need to make changes to an order after it’s been placed, limited options are available so we urge you to check and double-check your order details, first.

When you’re ready, click Place order to complete your order.

5. Thank you!


At this point, we have received your order. Your order will not appear in your account right away; please allow us a few minutes to process your order. We will send an Order Confirmation or Order Acknowledgement to you by email once your order is in our system. When you receive the Order Confirmation email, your order will also appear visible in your account.

Have more questions? Submit a request


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    hi,i accidentally press the cross button of my order history beside my price there. my order number is 0819889, can u help me retrieve the history? and is it accidentally cancel by me? wish hear frm u guys asap, thx hlj😇

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    Aaron Miller

    Hello! For security reasons, please use the "please contact us" link at the bottom of this article for help with a specific order. A customer service agent will be able to take a look at your account and assist you. Thanks!

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    hello, why i can't go to payment, in the shipping page chick the countinue, only go back to Login, is not go to next step payment?

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    Aaron Miller

    Hello! This is currently a step of the checkout process. Once you've logged in, your checkout will continue. We hope this helps!

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    Jonathan David Mariche Escudero


    I just made a purchase of items in the stock through the private and they sent me a confirmation email, when I log into my account, it looks like the items are in the process of what I would like to understand is that it is in Process and why they do not appear in the private store I am new on this page this is my first purchase, but I want to understand before I continue the purchase thanks

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    Mark Kutsugi

    Hello! Available items enter payment processing once a day. Your payment source is charged at that time, and we e-mail you with the result. When your payment is received, the items enter your Private Warehouse. Thanks!